All our products undergo extensive quality control before they are sent to customers. In the unlikely event that you have received a faulty product, we will exchange it for you.

7-Day Return Window:

If for any reason, you are not completely satisfied with your purchase, you can return the item to us within 7 days of receiving the item. Final Sale items excluded.

Shipping Costs:

You will be responsible for return shipping costs. Shipping costs are non-refundable.

Refund Process:

Once we receive your item and inspect its condition, a full refund will be processed to your original payment method within 5-7 business days. f you haven’t received a refund yet within 30 days of confirmation, please contact us or email us at

Exchange Option:

Prefer a different color or size? can contact if you wish for an exchange or use our easy exchange feature while making your return request.

How to Request a Return on Arbutus Watches:


Contact us if you have any questions!

If you need any assistance with your Arbutus watch, we are happy to assist you. Email us at and we will get back to you within 2 business days.

Frequently Asked Questions