All our products undergo extensive quality control before they are sent to customers. In the unlikely event that you have received a faulty product, we will exchange it for you.

7-Day Return Window:

If for any reason, you are not completely satisfied with your purchase, you can return the item to us within 7 days of receiving the item.

Shipping Costs:

You will be responsible for return shipping costs. Shipping costs are non-refundable.

Refund Process:

Once we receive your item and inspect its condition, a full refund will be processed to your original payment method within 5-7 business days. f you haven’t received a refund yet within 30 days of confirmation, please contact us or email us at

Exchange Option:

Prefer a different color or size? can contact if you wish for an exchange or use our easy exchange feature while making your return request.

How to Request a Return on Arbutus Watches:


Things to Remember:

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Frequently Asked Questions